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Terms and Conditions

Booking Term & Conditions

Kindly go through the following terms and conditions carefully. You must not make any booking unless you read, understand and expressly agree to all the terms and conditions. These terms and conditions apply to the bookings you make with our Travel Consultants (in – branch, over the phone and email) or online on BookMyTrip website.

Passport & Visa

Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Please check your visa condition and passport status before you fly to your destinations even in course of transit. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We do not advise on any sort of visa information about any country.

Reconfirmation

We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. Failure to reconfirm may result in the cancellation of some reservations. For Special request (hotel confirmation, meal and seat preference, special assistance, wheelchair request) are subject to airline confirmation and need to reconfirm from agency at least 72 hours prior to departure.

Airline Fares & Bookings

Airfares quoted are subject to change, withdrawal or alteration by airlines without notice, prior to the final ticketing process being completed. BookMyTrip  is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines. BookMyTrip is not responsible for any baggage damage, loss or Inflight services during your journey. All these matters need to address directly to Airlines.

Frequent Flyer Program

A frequent flyer program (FFP) is a loyalty program offered by an airline. Points earned under FFPs may be based on the class of fare, distance flew on that airline or its partners, or the amount paid. BookMyTrip will only add your membership number to the booking (only if asked and provided by you) but BookMyTrip is not responsible for Frequent Flyer redemption or if airlines provide any credit for your booking. All these matters need to address directly to Airlines.

Airport Check-In

For International Travel : We advise you to reach airport 3 hours prior to departure. Airlines close the check-in counter 1 hour before the flight departure time.

For Domestic Travel : We advise you to reach airport 90 minutes before the flight. Airlines close the check-in counter 1 hour before the flight departure time.

Baggage Information

Please check and confirm the baggage allowance on your booked fare, before ticket confirmation. Baggage allowance varies from airline to airline and sector. General rules of baggage allowance :

  • International (New Zealand to Asia/Europe/Africa/Middle East) - 20 Kg
  • International (New Zealand to USA/Canada) - 23 kg of 1 piece or 2 piece
  • International (New Zealand to Australia) - 0 kg.
  • Domestic within New Zealand: 0 kg.
  • *Charges will be applicable for additional baggage.

*Infants are allowed to carry only 10 kg for international long haul trip and nil baggage for short haul flights.

*Some airlines do allow 30 kg. Please ask your travel consultant before making a reservation.

*Number of baggage pieces varies from airline to airline. Please call Airlines for more assistance on baggage information.

Changes to Your Flight Times

It is your responsibility to contact the airline prior to departure to ensure there is no change to the schedule departure time. We are made aware of any such changes but will not be liable for any costs incurred if the contact has not been made.

Hotel Accommodation From Airline

STPC/Free hotel accommodation ( If applicable in Fare rules ) in transit country are subject to confirmation BookMyTrip  will not be responsible for any Non-Confirmation of Hotel Accommodation in the case of long transit hours. We advise rechecking your flight timings, layover time in transit country and visa conditions of the transit country.

Travel Insurance

BookMyTrip strongly recommends travel insurance to protect you from unforeseen circumstances throughout your journey.

Taxes

Any taxes or charges imposed by government or airport authorities are payable by passengers. These are either included in the fare amount or to be paid upon arrival or departure in local currency at the airport of arrival or departure.

Travel Advice

You are solely responsible for ensuring that you hold all valid travel documents (passports, visas, etc.) and comply with the entry, exit, transit or other requirements of the countries you are travelling to. You may refuse entry into a country if you do not have the required or valid travel documents. BookMyTrip and our reservation staff will not be liable in any way for any consequences arising out of your not having the required or valid travel documents. Please check with the respective Embassy or Consulate of each country that you are scheduled to visit, as many destinations require visas for both New Zealand and Non-New Zealand Passport holders. It is your own responsibility to ensure all travellers have valid passports. Any penalties or extra costs incurred if any documents are not accepted by any authorities will be your responsibility. Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Travelling to USA

Entry Requirements to the USA ESTA (Electronic System for Travel Authorization) Guidelines The Government of the United States of America has announced new and more detailed immigration and entry procedures for all travellers who are not citizens of the USA or Canada. If you are eligible, you can apply for and obtain approval under the Visa Waiver Program; or if you are not eligible for the Visa Waiver Program, you must apply for and obtain a visa as per the usual USA visa process. If you wish to travel under the Visa Waiver Program, you must “pre-register” your intention to enter the USA at least 72 hours prior to your scheduled departure. If you do not obtain approval to travel by one of the above mechanisms, you will not be able to board your flight to the USA. Please visit USA ESTA for more information.

Reissue Fee

If any ticket has been issued that requires a change, for example to a date, a reissue fee will apply, at a fee of NZ 110.00 per change plus consolidator fee of NZ 45.00 any reissue fee, fare difference, tax difference payable to the airline. If travel has commenced and ticket requires reissue, airlines may charge additional fees and taxes, or local office fees. BookMyTrip  fee & Supplier charges may vary and increase up to NZ 300 depending upon the complexity of the ticket.

Cancellation Fee

All cancellations are governed by the terms and conditions of the airlines booked for services. After confirmation, any cancellation of any component of your travel flight will incur a minimum of NZ 200.00 per person as cancellation fee levied by BookMyTrip , consolidator fee of NZ 45 plus any cancellation fee imposed by the Airlines. BookMyTrip  cancellation fee/Consolidator fee may vary depending upon the airline,time& efforts spent in processing the refund application. Infant tickets are always non-refundable in all circumstances. Domestic tickets and Tickets issued on Low-Cost carriers are non-refundable and non-changeable. If the cancellation is due to the schedule change/flight cancellation by Airline, then BookMyTrip  and supplier cancellation fee of NZ 75.00 per person/ticket is applicable plus any cancellation fee imposed by the airline. BookMyTrip  fee & Supplier charges may vary and increase up to NZ 300 depending upon the complexity of the ticket.

Refund

Your request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare and is made or not made as determined by the airline. Many fares are non-refundable. Airline charges or cancellation fees may apply to your particular airfare. Where a refund is applicable, the turnaround time from the date of your request for the refund to the date you are provided with your refund may take up to 12 weeks. The airline may take more than 12 weeks in same cases. BookMyTrip is not liable for any refund amount if it has been delayed from Airline. Refund will not be provided until refund has been received from supplier/airline.

Deposit

Booking Fee of $50.00 per traveler applies to hold the reservation and is non-refundable. If passengers wish to adjust the deposit fee then it would be adjusted within 30 days of initial booking for the same passenger.

Governing Law

These terms and conditions are governed by the laws of New Zealand. Any disputes or issues needs to settle to the jurisdiction of the court of Victoria

Declaration

I or on behalf of traveler, agree that the above dates and time are correct. My name and/or name of travellers are as it appears on the passport. I am aware of all fare rules and conditions. I must reconfirm my flights 72 hours prior to departure.